Footwear "Three Guarantees" New Regulations This Year, "3. 15" From The Implementation

In recent years, footwear products have been a hot topic of complaints among consumers in Yangzhou, and footwear complaints remain high.

At present, the "three package" Regulations on footwear commodities (hereinafter referred to as the "Three Guarantees") have not been able to keep pace with the times.

In order to better safeguard the legitimate rights and interests of consumers, the consumer association has recently started to revise the "three package" of footwear products, and the new "three package" is expected to be formally implemented from March 15th this year.

There were many problems in the old "three packages". Last year, the Yangzhou municipal associations at all levels received 3843 complaints, of which the complaints in department stores ranked the top, accounting for 41.8% of the total complaints.

In the complaints of department stores, clothing shoes and hats accounted for 472 complaints, ranking first.

A large part of these footwear complaints are not in conformity with the quality problems defined in the "Three Guarantees" provisions of the footwear commodities revised in 1995, making mediation difficult.

Case one: Ms. Zhao bought a pair of women's leather shoes for 168 yuan and wore them for five or six days.

With shoes to find businesses, businesses agreed to retreat, but to collect depreciation fees of nearly 20 yuan.

Miss Zhao disagreed. Shoes did not wear for a few days, and they returned to be charged for depreciation.

It is not unreasonable for businessmen to say that, because eighth of the "three packages" of the old footwear currently being implemented clearly stipulate that when the quality is returned during the "three package" period, the operator can collect depreciation fees from consumers.

Within 30 days of purchase, 10% will be charged according to the original price.

Case two: a pair of women's leather sandals purchased by Ms. Zhou in the urban district has been degumming for more than 10 days after wearing for more than 10 days, and two times a month.

Ms. Zhou repeatedly asked for a return, and the operator agreed only to change, that is, no refund. The reason is that the old "Three Guarantees" stipulate that the fifth paragraph second stipulates that after two repairs in a month, it still can not be used normally, which belongs to the scope of replacement, which does not conform to the situation of refund.

As a consumer association, consumer complaints can only be expected to "Three Guarantees" provisions and sigh.

We can only consult with the operators in accordance with the specific circumstances and try to meet the requirements of consumers.

There are six major changes in the new "three package". Yesterday, reporters learned from many units that the city consumer association has issued the "Yangzhou footwear commodity dispute resolution method (Draft)" to some units a few years ago. The draft is more specific and thoughtful than the old three package.

Changes can be fully refunded within 7 days. According to the new "three pack" discussion draft, footwear products sold within 7 days from the date of sale, consumers with quality problems have the right to choose to return or exchange goods.

At the time of return, the seller should withdraw the payment at one time at the invoice price.

These quality problems include breakage, cross section, severe Glauber's salt and serious shedding of spray coating.

Change two within 15 days of replacement shoes can be bought within 15 days, if there are different sizes, no pairs, color difference and other quality problems, and does not affect the two sales, consumers have the right to choose goods.

When changing the goods, the operator should replace the same type and the same specifications for the consumer free of charge. If there is no commodity of the same type and the same specifications, the consumer is unwilling to replace other types of goods. The operator should return the goods according to the requirements of consumers, and no depreciation fee can be charged. If there are goods of the same type and specification, consumers are unwilling to return the goods and ask for returns. The operators should return the goods and charge 0.5% depreciation fee for the used commodities at the invoice price.

The change of three "Three Guarantees" period extends the price of footwear products less than 150 yuan (including 150 yuan), the "three pack" time is 30 days; the footwear products with less than 300 yuan (including 300 yuan), three pack time is 60 days, and footwear products with 300 yuan or more (excluding 300 yuan) are "sky bags".

The price linked to the "Three Guarantees" period is much higher than that of the old three packages.

Change four shoe repair can not exceed 30 days at most. Operators free repair for consumers, repair period generally not more than 7 days, return to the manufacturer repair period can not exceed 30 days, more than repair period has not yet been repaired, consumers have the right to choose to replace or return.

The 52 change can not be redeemed. During the period of "Three Guarantees", it can be changed to repair footwear products that can not be worn normally for two times. Operators should be responsible for changing or returning products for consumers.

At the time of return, the depreciation charge can be charged 0.5% per day according to the price of the purchase certificate. The calculation time of the depreciation fee shall be from the date of invoice to the date of replacement and return, excluding the time for repair.

Change six sell shoes to give "three packets" Certificate operators sell footwear products, should ensure the quality of the sale of goods, and to consumers truthfully introduce the commodity performance, specification, material and use, maintenance, maintenance and other matters needing attention.

Purchase vouchers and "Three Guarantees" certificates should be issued to consumers.

There are several cases where no "Three Guarantees" are applied. They are marked as processed goods and have been explained; the contents of the goods are not in conformity with or altered by the physical signs of the goods; the adults are not damaged by the use, maintenance and storage of the goods according to the requirements of the commodity instructions; more than the "three packages" period of validity; consumers have privately repaired; after the sneakers are worn, the sprayed layers of the vamp bend off and reveal the underlying colors; the customized footwear is damaged due to force majeure.

Compared with the old "three packages", there are 3 more cases.

There is a magic trick in identifying disputes. According to the introduction, the most difficult problem to solve in consumer complaints and disputes is whether the quality of shoes or improper use of consumers is the problem.

The new "three package" also stipulates clearly that disputes over the quality of footwear must be sent to the statutory product quality inspection department for testing or identification. Consumers or operators can apply for inspection or appraisal.

Consumers Association can provide consumers with rights protection assistance according to the consumer protection fund implementation measures according to consumers' request.

According to the briefing, the new "three package" will be revised according to the principle of "helping consumers" and referring to the "Three Guarantees" of other commodities in the country.

Businessmen have said that after the implementation of the new "Three Guarantees", they will implement the new "Three Guarantees" regulations.