STO announced today that STO's double 11 orders grew by nearly 37% over the same period last year, and the growth rate led the "Tongda" express company. As of 18 days, STO Tmall double 11 cumulative yield of over 99% in 2019, ranking the top of the industry. As of 20 days, the cumulative acceptance rate exceeded 96%, ranking the top of the "access Department".
In the double 11 ranking list, which takes delivery delivery rate, delivery yield, complaint rate and abnormal problem resolution rate as the comprehensive index, STO service quality comprehensive score ranks first in the "access Department".
During the double 11 period, STO took the lead in announcing that the order of the rookie wrapping day exceeded the 1 million mark and became the express delivery enterprise with more than one million orders per day. On the 11 th -20 day, STO rookies wrapped around tens of millions of orders and promptly gained nearly 99% of the total yield.
It is reported that in 2019, the upgrading of double 11 express, a key factor is the use of the "pre warehouse", "pre-sale subsidence" and other models to help businesses advance orders to sink. STO revealed in the double 11 battlefield newspaper that the cumulative signing rate of warehouse products was 97.72%, far exceeding 3 points in SF, ranking first in the industry.
Relevant media learned that STO's more than 60 major transport hub projects have been upgraded and put into operation before the double 11. The capacity building investment has exceeded 1 billion 500 million yuan, and the capacity has increased by more than 1 times. For example, the high-speed automatic sorting equipment used by Shentong in Yiwu can pick up 8-10 million express tickets in one hour, and manually reduce 60%. This not only reduces manpower costs, but also greatly improves the efficiency and accuracy of sorting operations.
In addition, the new electronic surface sheet developed by STO joint rookie technology has changed from two to a single, smaller area, more complete functions and higher efficiency.
This year's double 11 period, Shentong also launched a new customer service digital management system, on-line AI intelligent customer service telephone robot, realized the non working time hosting, formed a 24 hour service mechanism, greatly enhanced the Shen Tong AI intelligent customer service robot to understand the customer's real intention ability, enhanced the Shen Tong 11 peak period customer service acceptance ability, enhanced the user service experience.