The Art Of Speaking In Communication

　　 1. speak The right time to do so is to say nothing, do not give up, and let bygones be bygones.

To make a matter of course is to say that a company or a leader has already decided what to do. Do not evaluate it. Do not give your own ideas and suggestions. No matter how much you think these suggestions and ideas will bring to the company, they must adhere to the principle of not saying. But before you make a decision, it is your responsibility to decide what is the matter of the company leader. We need to be clear about your position and value. Do not give suggestions or ideas beyond your authority. Otherwise, you and your company will be hurt.

It's the same in life. Your wife cooks, and only one of the four dishes tastes good. When you eat, you say the three aren't delicious, or do you say the one is tasty? It must be said that the one is tasty, because you say that the three are not tasty, and it is no use. Besides, she is as clear as you. Why?

At work, this kind of thing often happens. Headquarters appointed a branch manager, you think you know him better, he will destroy the branch company. Do you want to speak at this time?

If you say, can you change the decision of headquarters? If change, where is the authority of the headquarters? That said, it adds to your view of headquarters: this kid always goes all the way, you are great, we are all fools, wait and see, you are well received. You are the last victim. So before the event, rather than after the matter has been decided.

To do something without admonition is to say what is being done and not to admonish it. If he is wrong, let him be wrong in the end, and finally summarize and review. For the enterprise, the boss and the manager make many decisions every day. Data statistics show that the best decision-makers can not guarantee the accuracy of decisions, and the correct decisions only account for 70% of the total decisions.

We all know that right decisions are better than no decisions, but businesses often fail to make decisions or make wrong decisions. If there are more erroneous decisions and no decisions, there will be disputes. Is it wrong to make good decisions or not to make good decisions?

In my opinion, no decision will lead to a loose mass of enterprises, a lack of backbone and a lack of awareness of the direction of their development. It is the internal injury of enterprises. If there are wrong decisions, enterprises can lose time and money and are the trauma of enterprises. In comparison, it is a temporary loss of money and time, which is also better than the internal injury of enterprises.

So we see enterprise This phenomenon often occurs in the middle. Employees at the grass-roots level know clearly that this is wrong, but the headquarters still requires resolute implementation. The only thing a grassroots employee can do at this time is to resolutely carry out the wrong decision. Not to say, to comment. The grass roots knows things are wrong. Does the headquarters do not know? The earth knows! But if you don't do it, the loss will be the authority of the headquarters. If you go ahead, you will lose money and time, and make the right decisions later.

Let bygones be bygones. This means that we should appropriately pursue our responsibilities. It is not all matters that should be held accountable to the last responsible person. Some small things, too much investigation, may hurt others' face and enthusiasm, and things will not work well in the future.

Some time ago, a friend of mine got married and found a secret of the bride on the wedding night. What is the meaning of the past? Pretend not to know. This principle applies to some smart people. You do not pursue it, and the other side knows that you are wrong. However, for those who do not know themselves, they should constantly beat them and be accountable to others, otherwise they will not be able to improve.

　　 2, different things, different statements.

Good news. Some time ago, the Training Department invited a part-time lecturer of the company. I attended his course and wanted to learn something. At the end of the class, I went back to my office and said to other colleagues, "I didn't expect his course to be so good.

Some people are naturally suitable for lecturers. After a while, the class ended, he walked out of the office and chatted with everyone. Suddenly, he asked me, "what do you think of this course? I would like to make some suggestions. I didn't respond at once. What I want to say is not flattering and proper. His colleague said, "he didn't think your lecture was so good just now. We all have to learn from you. " I

They looked at him with a pair of eyes, and his face was filled with a happy smile. From then on, I felt that he had a much better attitude towards me. This story is the way I accidentally use the good news to broadcast the news. We Chinese are not used to praising others. We should bury our praise of others and always help others grow by criticizing others. In fact, this idea is wrong. Praise is bigger than criticism. If others have good practice and ideas, they must praise and praise. Only in this way can we have perfect interpersonal relationship and have the foundation of future success.

Bad things, first say the result. Let's talk about the result first, so that we have the bottom line of communication. The rest of the time can be used to communicate how to solve the problem. Like the following story of freight losing goods:

The branch shipped to the field and lost the goods, and sales representative Xiao Wang reported to the manager.

"Manager, something is wrong. I visited clients this morning, and I heard the customers say they lost the goods as soon as they arrived. The package was opened. I think it might have been damaged by the bus driver. We have called the police here, and we are collecting evidence at the scene. "

"Don't say so much, tell me exactly how much it cost!" The manager said angrily.

No matter what the final result of the matter is, the manager has already had a bad impression on Xiao Wang. I feel that he is not strong enough to handle things.