The Embarrassing Moment Of Clothing Shopping Guide Sales, 10 Strategies To Help You Easily Crack!

In the process of clothing sales, we will encounter all kinds of customers, and there will be many embarrassing moments. So how should we deal with these embarrassing situations when clothing shopping guide meets these problems? Today Xiaobian has cited 10 common embarrassing moments of shopping guide, and see how the guide buyers are right.

01, you greet customers with a smile, but customers do not have the least reaction.

Many times, when we greet our guests in, they welcome us. We didn't respond so much that we didn't even glance at us.

In fact, many people do not want to talk much when they enter a strange store. We should understand the general psychology of the guests, choose the right place and approach the guests at the best time.

Many shopping guides are unable to hang up immediately after being neglected. The original smile disappeared and the expression became stiff.

Coping strategies: recognizing this mindset, obeying the wishes of guests, slowing down the pressure of guests, guiding our guests to our clothes with sincere tone, and attracting their interest is the first step towards success.

02, suggest that guests try on, but the other party does not want to, what to do?

Such a guest is too undressed to wear stripped clothes, afraid to wear out inappropriate, afraid of trying not to buy embarrassed. Or you will not accept your proposal at all, or you will not see our products at all.

A lot of it is because we guide ourselves to be unprofessional in products, not confident in marketing, and directly affect the interest of customers in this kind of clothing.

[coping strategy]: don't put forward your suggestions too early, so that guests can feel a sense of imposing on TA, grasp the most appropriate time, sincerely put forward your opinions, skillfully use body and action to encourage guests to boldly try.

Stick to it, but do not blindly insist on your point of view. When guests object to the style, you must act in accordance with the law and act according to circumstances.

03, you have accepted your proposal, but what should we do if the guest has to make excuses to leave?

After trying on the customer, she looked at herself repeatedly in the mirror and was very satisfied. But when she took off, she often hesitated. What is always said:

Find friends and buy them.

I'll get the money and buy it.

Wait till my husband sees it.

I'll go around the other shops again, but I can't come again if I don't have the right time.

And so on to prevaricate our shopping guide. If this time, you say to her, "well, welcome to discuss it again." In that case, you are really fooled. The probability of such a guest's return is not none but very little.

Coping strategies: find out the reasons why guests do not want to buy immediately, suit the remedy to the case, put a slight pressure or temptation on the other side, such as:

This is the last thing.

The discount will soon be over.

There are still the last few gifts.

Once you have the desire to buy, take it to the bar immediately, shout the cashier loudly, and pack quickly. The guests insisted on leaving, but also to give the other person the face, and stressed that if I look back, I will still serve you warmly.

　 04, guests do not want to follow her shopping guide, what should I do?

In daily life, we are also a consumer, and have the experience of shopping in the supermarket. But we don't want anyone to come in behind the open shelves store, and someone will follow you on the back. Your mouth will constantly recommend products to you. Feeling annoyed and annoyed, I feel like a thief.

If you do not understand the mentality of the guests, then you get the only: I have a casual look, you do not follow me. Or simply ignore you.

[coping strategy]: in men's clothing stores, the distance between customers and customers is to maintain 2 meters, but our women's wear stores are generally smaller and more crowded. If they are required according to the distance of men's clothing, it is obviously unrealistic.

It is still feasible to maintain the appearance of 1-1.5 meters. If you get too close, you will form some pressure on the other side. After looking for the right time, go forward to serve her.

05, the guests themselves satisfied, but the partners on the side do not buy it, what should I do?

When our guests are shopping, they like to be with their close friends, colleagues, sisters and families. Why? Because they have been taught all kinds of shopping guides, and in their various kinds of recommendations, it is unclear what is true and what is false.

Often buy unsuitable, do not like the product back, all have the feeling of being cheated. That's why people who have faith in themselves shop together.

Peers, in order to be able to afford the trust of others, showed a more serious effort than picking their husbands. I wish I could put my clothes under the magnifying glass and look under the microscope. Guests often like it, but their partners strongly disagree with the purchase.

Coping strategy: we must never neglect her companions while we warmly welcome our guests. When looking at the guest's speech, we should always take care of the feelings of the people on the side. We should consult our partners in the right words or eyes to let them participate and win support from others.

In the gap between the guests in the fitting room, we should seize the precious time to communicate with our partners outside to get the favor of the other party. While praising our guests to dress beautifully, we must seize the opportunity to moderately praise their peers for their vision, taste and opinions.

When your partner is unwilling, don't be antagonistic to others or be disgusted or unhappy. Where is it inappropriate to consult her in a friendly way? Color? Length? Or style? Which is more suitable? I want to hear your advice.

06, we will see a deal soon, but what do we do when the other guests have a big mouth?

After taking a lot of trouble, it was hard for us to talk to the guests. After agreeing to pay the bill, the guests' mindset was often very flunking before the money was paid at the bar.

At this time, if any other guests have a big mouth, it will be easy for us to leave all the labour in front of us. Our shopping guide was in a rage, and the nose was slanting and unable to speak. Is there such a situation?

Coping strategy: clothing store is a highly mobile place where there are many interactions between guests. It is impossible for us to prevent their communication and interaction. In order not to get the business out of business, we must make quick response, do not continue to get entangled with the talkative guests, and get the store manager in time.

Distract the other person's attention and behave at the same time. Be sure not to be flustered, and to restore confidence to those who are ready to buy.

For example, to buy clothes is to buy one's own favorite, to wear to the sweetheart to see, everyone's tastes and hobbies are different, natural preferences are different. You still have to believe me, I have been in this industry for 5 years, and I should not be worse off. Of course, you have to believe in yourself.

07, women have to pay the bill, but what men do not want to do?

This kind of situation is rare. The elders need to speak a little face in front of women. But when a man takes out his pocket, it is very fast that it is definitely not married.

It must be the couple who grind the haw. Why is it so expensive? Have you made a discount? How much discount did you make? My wife always buys clothes from you, and doesn't discount them?

Nowadays, what pays attention is a substantial benefit, and the situation of men's counter-offer is common. Remember, the really mean men are more stingy than women.

Coping strategy: the right thing to do in front of the shopping guide is to have men pay immediately. Giving him the compliment is the most effective way. For example, there are not many men who are like you now. Few of you have accompanied your wife for half a day to complain.

Buy a beautiful dress for your wife. She is glad that you have light on your face too! The couple are not only well matched, but also decent.

08, although I like it, but customers say colleagues are exactly the same. What should I do?

This age of individuality is not a color in the whole country before reform and opening up. Every woman who loves beauty wants to wear it out best. It is the trend and the focus.

The least favorite thing is clothes that are similar to others in style, or even the same clothes. It makes people feel very uncomfortable because she has lost the chance to be unconventional.

Coping strategy: shopping guide can talk with guests on the basis of their opinions and colors. For example, it is true that your eyes and your colleagues are really very good. This style is indeed the latest fashion and latest fabric, and it is also a favorite item, including the boss and us.

This item is sold well, but this section also has the similar, does not look carefully is unable to distinguish. This is not the ordinary person can wear the flavor, I think this flower, the red and the blue most suitable person like you this kind of temperament person to wear, tries next to be good?

09, why not make a counter-offer? Are there any discounts?

Such problems are surrounded by our ears every day. Almost all the guests will answer them when they pay the bill. The answer is good, the guest is satisfied, OK pays the bill; if not, the foreshadowing is in vain. It is a simple instinct for the guests to make the final fight before we pay. We must give full understanding.

Coping strategy: sorry, we are a chain store. All the goods are distributed and distributed by the head office. This price is the price which is approved by the head office. The old customers know that we never make a random bid, and of course we do not bargain. We are a unified computer banking system, the boss is not in our work is not the right.

10, just buy clothes to come back, how to do?

There are no differences in the situation of return, some colleagues, friends and family members. Some saw the same clothes, but others were cheaper. Some have quality problems and so on.

[coping strategy]: the specific analysis of the specific circumstances depends on what grounds the guests are going to retreat. The general guest is still very easy to deal with, as long as we are very polite to receive, and communicate with each other in a sincere tone.

In line with the principle of not intensifying contradictions, we can change what we can change, we can not change it. The attitude of guests is too tough. We should not insist on it blindly.

Unwilling to send the bill or return it to others. After all, we have to do business in one place, or we need to go back to business. Not two days a day, not a single two single business.

The proportion of gold influenced by American experts is 1:8:25. A guest can directly affect 8 people and indirectly affect 25 people. This single business will affect the business of your 25 people in the future. Do you earn or lose?

Have you ever encountered any other embarrassing moments?