Footwear Complaints "Three Packs" Difficult To Perform

　　市消协提供的投诉分析资料显示，一季度，我市消费者对日用百货类投诉仍占最大比例。

The city consumers' Association received 686 complaints from consumers, solved 679 pieces, solved the problem by 99%, and made consumers free from economic losses of 983 thousand and 200 yuan. After the case was provided, 11 penalties were imposed by the administrative organs, and the penalty amount reached 50 thousand yuan.

Among them, daily consumer goods, telecommunications services, beauty salons have become the focus of consumer complaints.

    　其中质量方面的投诉占了绝大多数，而百货类商品中的服装鞋帽投诉依然是焦点问题，共有105件。消费者反映的主要问题有服装断丝、断线、破损、掉色、缩水、起球等；鞋类商品开胶、开线，断底、断面、脱色等；产品的用料、等级标示不明确；商家不履行“三包”责任，对出现质量问题的商品，以消费者非正常使用为由拒绝退换货。

Because consumers lack professional knowledge of commodity quality in the purchase process, they can only listen to the publicity of the operators, virtually giving their right to know the discount.

However, because the country does not have the corresponding "Three Guarantees" regulations, consumers can only solve the consumer disputes according to the promises of the manufacturers or sellers.

At the same time, there are many complaints from telecommunications.

The main problem is that telecommunication service charges are opaque, inaccurate accounting, SMS traps are set up, network signals are unstable, and customers are allowed to open packages or other value-added services.