Seven Basic Etiquette Before Calling The Customer.

Although telemarketing does not need to be face-to-face, it also needs to follow certain etiquette. This article introduces seven important etiquette of telemarketing for reference.

When we call a unit, if we connect it, we can hear the friendly and graceful greeting of the other party. We will be very happy in the heart, so that the dialogue between the two sides can start smoothly and have a better impression of the unit.

If you pay attention to your behavior on the phone, you will leave a different impression on the other person. Similarly, "Hello, this is XX company". But your voice is clear, melodious and clear, and you will leave a good impression on the other side, and the other party will have a good impression on its unit.

So remember that when you answer the phone, you should have the sense of "I represent the unit image".

We should keep a good mood when making phone calls, so that even if the other person can not see you, you will be infected by the cheerful tone. You will leave a good impression on the other person. Since facial expression affects the change of voice, even if you are on the phone, you should hold the mind of "the other person looks at me".

Three. Clear and bright voice.

You must not smoke, drink tea or eat snacks during the phone call. Even if you are lazy, the other person can "listen".

If you are bent on your chair when you call, your voice is lazy and listless. If you sit upright, your voice will be pleasant and vibrant.

So when you call, even if you can't see the other person, you should regard it as your partner's eyes and pay attention to your posture as much as possible.

Four, quick and accurate answer.

With the busy business of modern staff, there are always two or three phone calls on the table. When you hear the phone ringing, you should pick up the receiver accurately and quickly, preferably within three tones.

The phone rings for about 3 seconds. It's impolite to wait for a long time without a phone call or to keep the person waiting. The other person will be very impatient when waiting, and your unit will leave him with a bad impression.

Even if the telephone is far away from you, when there is no other person near the phone, we should pick up the receiver with the fastest speed. This attitude should be owned by everyone. This habit should be cultivated by every office worker.

If the phone rings five times to pick up the microphone, you should apologize to the other person first. If the phone rings for a long time, pick up the phone just "hello", the other will be very dissatisfied, will leave a bad impression on the other side.

Five, serious and clear

Always keep in mind the 5WIH skills. The so-called 5W1H refers to when When is Who, who is Where, where What is, why Why is HOW.

These data are very important in the work.

Calling and answering the phone are of equal importance.

Telephone records should be concise and complete, depending on 5WIH skills.

Six. Understand the purpose of calling.

The phone calls during work hours are almost all related to work. Every phone call is very important and must not be perfunctory. Even if the person you are looking for is not there, you must hang up the phone only if you are not there.

When you answer the phone, you should also try to ask the reason as far as possible and avoid any mistake.

First of all, we should understand the purpose of each other's calls. If we can not handle them, we should also record them carefully and explore the purpose of each other's euphemism.

Seven, the courtesy before hanging up the phone.

When you end the phone conversation, you should always ask the person on the phone to ask for it. Then you can say goodbye to each other, say goodbye, and hang up the phone. Don't hang up the phone just after you finish talking.

With the development of science and technology and the improvement of people's living standard, the popularity of telephone is getting higher and higher.

It seems that it is very easy to talk on the phone, talk with the other side of the microphone, and feel that it is as simple as talking to the face-to-face. Otherwise, calling is very particular. It can be said to be a knowledge and an art.

In the marketing process, telemarketing personnel must master and apply the above skills to improve the success rate of telemarketing.