Four Tips For Being Reluctant To Open Up Customers

There are many types of customers in the franchisees. Some come in and ask the shop assistants immediately. Others like to whisper with their companions. Some of them simply don't open the gold mouth. Then the salesmen of the stores must have met with customers who are unwilling to talk. When do they do the shopping guide?

1 don't appear too enthusiastic.

If we see a customer's impassive coming in, we will say hello to her without a word. If this particular enthusiasm is introduced to her in the past, it will only make her alert stronger.

Sometimes such customers just come in, so we can give her a compliment.

If the purpose is too strong, it will make such consumers more reluctant to take care of us.

2 don't feel like selling.

When these customers browse the merchandise, our opening remarks are best not to have too strong words to promote the taste, such as "this sells well."

"What do you want to buy today?" "if I like, I'll look for a look at you." let her feel that we are selling things. She will have some conflicts in her mind: "I know what I choose, don't bother me."

3 don't lose patience when solving.

This kind of customer is characterized by slow heat. Before you have to look at it, if you have intention, you will think it over carefully. At this time, you will probably ask the guide to ask some questions. If the guide does not have patience to answer, it will soon leave the customer.

Four tips for receiving a customer who is not willing to open a customer

1. First, browse the time of the merchandise to the customer.

When the customer enters the shop, if the expression is cold, he will welcome the guest with moderate enthusiasm.

Let customers browse goods in stores, keep customers 2-3 meters away, and do not stare at customers.

2. Observe customer actions.

Introduce the selling point of a product.

At this time, the shopping guide can be used to maintain a distance of 1 meters.

The first thing to do is to introduce the selling point of the product, and to introduce the selling point that the customer was most interested in through the observation.

3, give advice on collocation or purchase.

When the selling point is introduced, if the customer is not disgusted, or the body posture does not take the initiative to stay away from us, that means she accepts us.

Then you can stop for a while and give some suggestions on how to choose similar funds.

After giving the proposal, you can add one sentence: "what do you think?"

At the same time, through this kind of method, customers can speak freely.

4, when customers do not want to communicate, smile to stop the topic.

In the process of communicating with such customers, if the customer tells us, "I'll take a look first."

At this time, the shopping guide can smile and say, "well, first you see, you need to call me.

"Keep the distance of 2-3 meters, and pay attention to the next action of customers.

Of course, if the mall is not a closed shop, customers can easily leave, shopping guide can be strong enough, continue to recommend.

In fact, no matter what kind of customers, the sales staff of brand clothing stores must show their patience.

For these customers who do not like communication, salesmen should serve them more. They should not sell blindly, and keep appropriate information for them, maintain a safe distance and make consumers comfortable.

Only in this way can consumers choose this brand product.