Special Tips For Emergency Response On The Telephone
Is it possible for a secretarial friend to receive unexpected calls at work, such as an angry colleague or a phone call from a confused person? For the sake of the company's image and for his own good qualities, these situations require us to take the best solution and solve the problem rationally and reasonably.
The following is the skill to deal with this kind of telephone.
1、当你难以及时回答对方时
No matter how concentrated your phone is before you get on the phone, there are always times when you pick up the phone and find that there is always one reason or another that makes you need more time to respond effectively.
In this case, you can use the following expedient words to help yourself win time. You can say:
"Sorry, another phone is ringing. Please wait a moment, I'll be right back."
"Sorry, someone is waiting to speak to me. Can I call you back later?"
"I'm sorry, but it happened that someone was coming to see me. Would you like me to call you back later?"
"Can you give me some time to check the information?"
"I think this is very important. Let me think it over and give you a reply."
"I have many ideas about this matter. Can I call you later to discuss with you?"
I'm sorry, but I'm busy now. I know this is very important for you.
Are you free tomorrow afternoon at four?
Shall I talk to you again then? "
"I don't know the news. Can I work it out and call you again tomorrow?"
"I am very honored to be able to serve you. Can I call you to talk about it again on Friday?"
But it is important to note that you can not always reuse these statements, because most people understand the purpose of these alias.
Of course, when you let others wait until the end, you should first express your thanks.
But sometimes, you don't have to do this, but you can do it in a different way.
If you can say, "unfortunately, I have to finish these things."
You can even be more direct. "I know this is a very important thing, but I really can't give an immediate answer."
In some cases, if your answer is too fast, you will not be mistaken for your consideration.
You would rather spend more than fifteen minutes, one day or longer to think seriously and carefully, and then call the other person to answer.
2、当你接到一些令人困惑的电话时
Sometimes, we may encounter such a situation: you receive a phone call but do not understand what the other person is saying.
Or use some words and expressions that you do not understand, or ask you to answer questions and take responsibility that you do not know.
Though you know nothing about what the other person says, you are not willing to admit your ignorance and are unwilling to take the lead.
You have many ways to deal with these situations.
One is ambiguity.
For example, you can say:
"Can you explain it more clearly?
I don't quite understand what you mean by using this word.
"I am not quite clear about the details you mentioned. I can check it again and get back to you."
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